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Hennepin Healthcare has retained Kirby Partners to conduct a nationwide executive search for candidates for their IS&T Director of Clinical and Business Informatics.

Hennepin Healthcare, based in Minneapolis, Minnesota, is a nationally recognized system of care that includes Hennepin County Medical Center (HCMC), a Level l Adult and Pediatric Trauma Center with the largest emergency department in the state.

HCMC is a comprehensive academic medical center and public teaching hospital.

Facts & Figures

7,300 employees and physicians
473 operating beds
16,597 discharges
1,735 births
677,503 clinic visits
87,731 emergency department visits
11,294 surgeries
4,681 hyperbaric chamber treatments
349 average daily hospital census
147,913 unique patients
11,511 home health visits
42 hospice average daily census

IS&T Director of Clinical and Business Informatics Position Overview

Reporting to the CIO, with a matrixed reporting relationship to the CHIO, the IS&T Director of Clinical and Business Informatics is accountable for the development of care delivery services and business solutions that support the mission, vision, strategies, and goals of Hennepin Healthcare.

The Director has three direct reports and a total team of about 40 people overseeing:

Informatics
Service Desk
Project and Portfolio Management
Clinical Education

Playing a key position on the IS&T leadership team, the Director has responsibility for establishing strategy, building strong relationships with business stakeholders, and problem solving.

What makes this position unique is the scope of accountability and the ability to influence positive change within the health system.  The Training Team is part of the Service Desk which enables the ability to quickly capture opportunities for training and support.

The Director will work remotely but needs to have on-campus presence at least one day per week (with some projects requiring more frequent presence on campus).

Qualifications

Required Education & Experience:

Bachelor’s Degree
5 years of related experience in a healthcare leadership role
Experience with clinical workflows
Experience in electronic health record implementation throughout the project life-cycle, performing workflow analysis, testing, training, go-live support, system upgrades and issues management

Preferred Education & Experience:

Master’s Degree in computer science, healthcare or a related field
Degree in Nursing, Pharmacy or related field
Demonstrated experience with LEAN, Six Sigma, or other process improvement methodologies

Key Attributes:

Passionate about leveraging technologies and new processes to improve patient outcomes, patient experience, and care team efficiencies
Goal oriented with the ability to set strategy and vision
Ability to build relationships and trust with clinical staff and operational leaders
Demonstrated leadership capabilities
Strong ability to speak at the executive level
Propensity for thinking past, “This is the way we’ve always done it”

For more information about the organization, the IS&T Director of Clinical and Business Informatics position, and the community, click the “Full Profile” link (top right sidebar).

Please note that Kirby Partners exclusively represents this job opportunity and all candidates will be presented through our team of executive recruiters. If you have questions about this position, please email Jaclyn Gates.

City of Hope has retained Kirby Partners to conduct a nationwide executive search for candidates for their Director, Information Technology Security.

City of Hope is one of only 51 National Cancer Institute (NCI) designated comprehensive cancer centers in the nation, a founding member of the National Comprehensive Cancer Network, and an independent biomedical research institution near Los Angeles, California that offers a unique blend of compassionate care and research innovation. By developing scientific breakthroughs, expediting new treatments, providing outstanding professional education, and delivering a personalized, compassionate focus for each individual patient, City of Hope is recognized as being at the forefront of the battle against cancer and other deadly illnesses.

There are City of Hope locations across Los Angeles, Riverside, Ventura, San Bernardino, and Orange counties, providing patients access to over 725 clinical trials to date.

City of Hope’s three manufacturing facilities manufacture both biologic and chemical compounds that meet strict good manufacturing practice (GMP) standards. City of Hope holds more than 450 patent portfolios and submits nearly 50 applications per year to the Food and Drug Administration (FDA) for investigational new therapies.

City of Hope Research Entities:

The Irell & Manella Graduate School of Biological Sciences (IMGS) is a renowned bench-to-bedside research institute with 100+ principal investigators working toward the treatments and prevention of cancer, diabetes and HIV/AIDS.
Beckman Research Institute of City of Hope was the first of five Beckman Institutes in the United States, which together have fueled scientific advances for more than a generation.
City of Hope and Translational Genomics Research Institute (TGen), a leading biomedical research institute, formed an alliance to make precision medicine a reality for patients. This alliance enables both institutes to complement each other’s strengths, with TGen’s genomic insights augmenting the level of care available to City of Hope patients.

Many professional sports organizations have supported City of Hope, including the Los Angeles Dodgers, the Los Angeles Kings, Major League Soccer’s Chivas USA, and the National Football League.

Director, Information Technology Security Position Overview

The City of Hope Director, Information Technology Security provides overall direction, planning and implementation of an information technology security system across all of the system’s entities.

The Director will foster an environment that demonstrates to employees, physicians and patients that critical information is properly safeguarded and that security is of paramount importance.

This position reports to the City of Hope CTO and oversees a team of about 20.

This highly visible position will present to multiple executive groups. The ideal person will be a strong collaborator and relationship builder.

Qualifications

Education

Bachelor’s degree in related discipline.

Experience:

10 years of directly related security experience with business continuity planning, auditing and risk management as well as contract and vendor negotiation.
Eight (8) plus years of related experience in supervisory role.

Preferred:

Master’s Degree in Public Administration, Technology or Security, Business Administration or related field.
Healthcare experience.
Epic experience.
Security certifications (CISSP, CISM, etc.).
Knowledge of information security auditing and risk management, business continuity planning, and a demonstrated skill in performing complex security analyses.
Knowledge of SIEM, IPS/IDS, VPN, Active Directory, Malware Analysis, Penetration Testing, UNIX/Linux, Wireshark, Net Witness, Firewalls and APT methodologies.
Knowledge of national and international regulatory compliances and frameworks such as ISO, SOX, BASEL II, EU DPD, HIPAA, and PCI DSS.
Expertise in information policy formulation, information security management, and business risk management.
Experience with research arenas.
Cloud experience.

Other:

Candidates should be up-to-date with Covid vaccinations.
The IT Team has a large number of remote staff members. This position can be hybrid/remote but candidates should live close enough to City of Hope to be on site when needed.

For more information about the organization, the Director, Information Technology Security position, and the community, click the “Full Profile” link (top right sidebar).

Kirby Partners has been retained to conduct a nationwide executive search for candidates for an Enterprise Architect.

Qualifications

Required Qualifications:

Bachelor’s degree
15+ years of IT leadership experience
Working experience and understanding of Enterprise Architecture best practices
Knowledge of Enterprise Architecture, business re-engineering principles and processes
Basic knowledge of financial models and budgeting
Proven leadership ability
Expert level background in three or more defined EA applications areas

Preferred Qualifications:

Master’s degree
Working knowledge of hospitals and healthcare industry
TOGAF certification

The Work Environment:

This position can be remote/hybrid, but successful candidates will reside or relocate within the region the system serves. The individual will be required to be on-site weekly.

Carilion Clinic has retained Kirby Partners to conduct a nationwide executive search for candidates for their Vice President/Associate Chief Information Officer.

Carilion Clinic is a tax-exempt health care organization headquartered in Roanoke, Virginia with a comprehensive network of hospitals, primary and specialty physician practices, and other complementary services that work together to provide quality care close to home for nearly 1 million Virginians and West Virginians.

Carilion Clinic has an enduring commitment to the health of its region and also seeks to advance care through medical education and research, help their community stay healthy and inspire their region to grow stronger.

Carilion Clinic Hospitals:

Carilion Roanoke Memorial Hospital (CRMH)
Carilion New River Valley Medical Center (CNRV)
Carilion Children’s Hospital
Carilion Clinic Saint Albans Hospital
Carilion Franklin Memorial Hospital (CFMH)
Carilion Giles Community Hospital (CGCH)
Carilion Roanoke Community Hospital (CRCH)
Carilion Rockbridge Community Hospital (CRBH)
Carilion Tazewell Community Hospital (CTCH)

Over the next seven years, Carilion Clinic is investing more than $1 billion in the region through expanding and modernizing its buildings. These plans include an almost-500,000 square foot expansion to Carilion Roanoke Memorial Hospital.

Carilion Children’s Tanglewood Center opened in 2021, bringing together many pediatric specialties under one roof. With more than a dozen practices, an on-site lab, and imaging services, the center serves as a convenient one-stop shop for patients and their families, who can see multiple specialists in a single place.

Vice President/ Associate Chief Information Officer Position Overview

The CIO at Carilion is committed to continuous service improvement and evolving IT services to meet the organization’s needs.

To achieve this, the Technology Services Group (TSG) at Carilion is moving away from the typical structure of delivering IT services.

Their structure allows the TSG operations teams to quickly respond to incidents while simultaneously enabling the delivery teams to implement projects and improve solutions.

All clinical areas are on a single instance of Epic implemented in 2007. They are currently 50% complete with the Epic Refuel program to align EHR with Epic foundation.

TSG is led by a forward-thinking senior IT leadership team who remain patient focused when delivering IT services for the organization. They currently utilize multiple service delivery techniques, methodologies and frameworks including Scrum, Kanban, ADKAR, TOGAF, ITIL, ITSM, etc.

The VP/Associate CIO will oversee the delivery and operations teams.

The VP/Associate CIO will maintain service and quality excellence while also exploring innovation to use the teams more effectively. This will include:

Application rationalization
Life-cycle management
Automation
Business engagement

The VP/Associate CIO will work closely with senior business and clinical leaders across the organization. They will represent technology services at senior management meetings and develop strong relationships with technology and operations.

This position is an excellent opportunity for a strong leader to “think outside the box” and drive technological change across the health system.

Qualifications

Education:

Master’s degree in health care, business, or related field required.

Experience:

Ten (10) years demonstrating progressively responsible IT leadership experience roles required.
Experience with large-scale VoIP infrastructure.
Experience with cloud infrastructure and strategy.
Leadership experience in a healthcare setting is strongly preferred.
Experience managing large teams.
Experience with Epic is strongly preferred.
Strong technical acumen with prior experience managing both infrastructure and applications.

Other skills:

Skilled in change management and the ability to work in concert with the CIO to continue to reinforce the new IT structure.
Ability to build strong relationships with customers.
Excellent communication skills and the ability to convey complex IT concepts to customers.
Proven ability to plan and execute initiatives.

For more information about the organization, Vice President/Associate Chief Information Officer position, and community, click the “Full Profile” link (top right sidebar).

City of Hope has retained Kirby Partners to conduct a nationwide executive search for candidates for their Executive Director of Clinical Ancillary and Support Systems.

There are City of Hope locations across Los Angeles, Riverside, Ventura, San Bernardino, and Orange counties, providing patients access to over 725 clinical trials to date.

City of Hope’s three manufacturing facilities manufactures both biologic and chemical compounds that meet strict good manufacturing practice (GMP) standards. City of Hope holds more than 450 patent portfolios and submits nearly 50 applications per year to the Food and Drug Administration (FDA) for investigational new therapies.

City of Hope Research Entities:

The Irell & Manella Graduate School of Biological Sciences (IMGS) is a renowned bench-to-bedside research institute with 100+ principal investigators working toward the treatments and prevention of cancer, diabetes, and HIV/AIDS.
Beckman Research Institute of City of Hope was the first of five Beckman Institutes in the United States, which together have fueled scientific advances for more than a generation.
City of Hope and Translational Genomics Research Institute (TGen), a leading biomedical research institute, formed an alliance to make precision medicine a reality for patients. This alliance enables both institutes to complement each other’s strengths, with TGen’s genomic insights augmenting the level of care available to City of Hope patients.

Many professional sports organizations have supported City of Hope, including the Los Angeles Dodgers, the Los Angeles Kings, Major League Soccer’s Chivas USA, and the National Football League.

Executive Director of Clinical Ancillary and Support Systems Position Overview

The COH Executive Director of Clinical Ancillary and Support Systems, reporting to the VP of clinical Services, will oversee clinical ancillaries and support systems.

These areas encompass Epic and clinical support systems, pharmacy and oncology, clinical ancillaries, and precision medicine. Some of the systems managed include Epic modules such as Willow, Beacon, Radiant, Cupid and OpTime, as well as other applications such as eDonor, Remisol Advanced, Data Innovations, Pyxis, Dragon, and Genomics, research, pathology and research informatics systems.

Four senior managers report to the Director.

The Director and their team will also assist with transitioning three newly acquired Cancer Treatment Centers of America hospitals and clinics, as well as a new hospital and offices for COH.

Qualifications

Education:

Bachelor’s degree in Computer Science, Information Systems, or related discipline. (An equivalent combination of experience, training, and/or education may substitute for degree).
Advanced degree preferred.

Experience:

15+ years of IT experience.
15+ years of progressively responsible management experience.
5+ years of senior leadership experience, preferable working with technologies and applications within the Healthcare Industry.
EPIC or Cerner EHR, PeopleSoft or SAP ERP, Imaging Systems, and hospital-based ancillary applications.
Experience overseeing and managing complex, organizationally matrix-based programs and schedules in Healthcare is desired.

Desired knowledge, skills, and attributes:

Excellent interpersonal and customer relationship skills demonstrating active listening and negotiation techniques as well as mediation of conflicts with positive outcomes.
Strong relationship-building skills with executive leaders, physicians, and key decision-makers/influencer within the organization.
Excellent verbal and written communications skills, appropriate preparation, and presence when speaking to large audiences demonstrating confidence and topic expertise.
Experience leading large multi-disciplinary, complex teams.
Experience with software development methodologies, project management techniques, and development life cycle.
Demonstrated project management skills.

For more information about the organization, the Executive Director of Clinical Ancillary and Support Systems position, and the community, click the “Full Profile” link (top right sidebar).

Phoenix Children’s Hospital has retained Kirby Partners to conduct a nationwide executive search for candidates for their VP, Clinical Systems.

Phoenix Children’s is one of the nation’s largest pediatric health systems. It is comprised of:

Phoenix Children’s Hospital–Main Campus
Phoenix Children’s Hospital–East Valley at Dignity Health Mercy Gilbert Medical Center
Four pediatric specialty and urgent care centers
11 community pediatric practices
20 outpatient clinics
Two ambulatory surgery centers
Six community-service-related outpatient clinics throughout the state of Arizona

The system has provided world-class inpatient, outpatient, trauma, emergency and urgent care to children and families for nearly 40 years.

Phoenix Children’s Care Network (PCCN) includes more than pediatric primary care providers and specialists who deliver care across more than 75 subspecialties.

PCCN has grown to include more than 85% of Maricopa County’s pediatricians and 80% of the area’s pediatric subspecialists.

Barrow Neurological Institute at Phoenix Children’s offers pediatric neurosurgery, neurology, psychology, psychiatry, developmental pediatrics, and rehabilitation.

Phoenix Children’s has a robust research enterprise that provides access to leading therapies, novel diagnostics, and clinical management options in Arizona, the Southwest and around the country.

Phoenix Children’s cancer research is the largest pediatric program of its kind in Arizona and is on the front line of pediatric malignancy and hematologic disorder research. There are currently more than 70 clinical trials offered through the Center for Cancer and Blood Disorders for patients with leukemias, lymphomas, solid tumors, brain tumors and rare diseases.

VP, Clinical Systems Position Overview

Phoenix Children’s is seeking a new VP, Clinical Systems to lead a team of 42 professionals (with 2 direct reports).  Reporting to the CIO, the VP will be responsible for the strategic and day-to-day operations of clinical systems. They will also have budgetary responsibility for multi-million-dollar capital and operational budgets. Additionally, the VP stands in for the CIO when he is not available. 

The CIO is straightforward and business savvy. He asks his direct reports to take the lead on achieving system, clinical, and technology objectives. He says there will be many opportunities for the VP to make strong contributions to the organization.The opportunities include ongoing projects, as well as projects arising from Phoenix Children’s growth.

Phoenix Children’s runs Altera (Allscripts) as its EHR. Allscripts allows direct data access so Phoenix Children’s can do some amazing things with its data.

Phoenix Children’s frequently builds solutions when there isn’t software on the market to meet pediatric demands. Rather than just buying a solution, the VP, Clinical Systems will sit down with end users, break down problems and solve them innovatively.

To that end, the Phoenix Children’s IT team, including clinical applications, has a strong partnership with Arizona State University and utilizes students to partner on solving problems through innovation. 

For an individual strongly committed to making a difference, this is a great position and an opportunity to:

Work with one of the nation’s premier and fastest growing pediatric health systems in a highly desirable location
Work with innovative technology projects
Lead an exceptional applications team and make major contributions to the organization

Qualifications

Phoenix Children’s seeks a dynamic and innovative leader. They should be adept at dealing with challenging, fast-paced environments. Also, they should have demonstrated success in moving projects from vision to reality. The ability to look beyond vendor solutions and “think outside of the box” are critical.

To be successful, this VP will need to be a strong collaborator capable of driving change. They must also be able to communicate the vision of IT technology persuasively. A strong customer service orientation is critical as well.

Building relationships with stakeholders and large physician groups will be crucial to success. They must continue to improve governance, providing a “healthy tension” and not just saying “yes”.

The successful candidate must have demonstrated success leading, growing, and mentoring a team.

Minimum Qualifications:

Bachelor’s degree
10+ years of experience in clinical IT
Experience managing a team of 25+ people
Experience in a multi-facility organization with clinics and physician practices
Budgetary experience
Residency or relocation to the Phoenix area

Preferred Qualifications:

Clinical background
Master’s degree

For more information about the organization, the VP, Clinical Systems position, and the community, click the “Full Profile” link (top right sidebar).

The University of Miami Health System (UHealth) has retained Kirby Partners to conduct a nationwide executive search for candidates for their Product Owner, Business Applications (Symplr).

UHealth delivers leading-edge patient care by the region’s best doctors, powered by the groundbreaking research of the University of Miami Leonard M. Miller School of Medicine, the number one National Institutes of Health (NIH) funded institution in Florida.

UHealth is home to the number one eye hospital in the United States, Bascom Palmer Eye Institute, the only NCI-designated cancer center in South Florida, Sylvester Comprehensive Cancer Center, and a pioneering minimally invasive cardiac surgery program. UHealth also offers expertise in more than 100 other medical specialties.

UHealth’s comprehensive network also includes more than 30 outpatient sites in Miami-Dade, Broward, Palm Beach, and Collier counties, including The Lennar Foundation Medical Center.

UHealth is made up of more than 1,300 physicians and scientists who are highly trained specialists focused on providing state-of-the-art medical care. From diagnosis to treatment and follow-up, physicians work in teams to deliver care that is tailored to each patient.

Product Owner, Business Applications (Symplr) Position Overview

With an innovative new CIO in place, the University of Miami Health System (UHealth) is in the process of expanding its technical capabilities, increasing their IT team, and continually optimizing their use of the Epic electronic health record. With a highly collaborative culture, relationship building across functional areas is encouraged to move projects forward and ensure the highest quality of clinical care.

The Product Owner, Business Applications (Symplr), is a new position for UHealth.

The position will report to the AVP of IT Business Applications, and will be responsible for:

Providing enterprise assistance at the department and individual level on maximizing the use of Symplr applications.
Serving as a resource to other departments regarding Symplr applications.

Qualifications

Required:

Bachelor’s degree
Minimum 5 years of relevant experience
Symplr Workforce and Meditract applications expertise
Experience in migration to new apps

Preferred:

Project management experience
Workday experience
Background with Clarvia, Qgenda, and Kronos
EMR experience (Epic preferred)

For more information about the organization, the Product Owner, Business Applications (Symplr) position, and the community, click the “Full Profile” link (top right sidebar).

Essentia Health has retained Kirby Partners to conduct a nationwide executive search for candidates for their Enterprise Analytics Director.

Essentia Health is an integrated health system serving patients in Minnesota, Wisconsin, and North Dakota.

Headquartered in Duluth, Minnesota, Essentia Health includes 14 hospitals, over 70 clinics, six long-term care facilities, six assisted living and independent living facilities, six ambulance services, retail pharmacies, and a rural health research institute.

To address workforce shortages in health care, Essentia formed an Academic Practice Partnership with the University of Mary Saint Gianna School of Health Sciences nursing program (UMary Nursing) in Bismarck to invest in its future of nursing and across the entire region.

Essentia Health has similar partnerships with Minnesota State University Moorhead, North Dakota State University, the University of Minnesota, Northwood Technical College, the College of St. Scholastica, Lake Superior College, and La Courte Oreilles Ojibwe College.

Future expansion of Essentia’s downtown medical campus is a $900 million project, called Vision Northland. The project demonstrates Essentia’s commitment to the health of its patients, the economic vitality of the community, and the work environment for its staff.

The construction project is expected to be completed in the first quarter of 2023 with the hospital opening for patient care in the third quarter of 2023.

Enterprise Analytics Director Position Overview

The Essentia Enterprise Analytics Director aligns and directs the management, development, and integration of data analytics and business intelligence necessary for supporting the mission, vision strategies, objectives, and goals of the business.

This key executive is responsible for providing leadership and strategic direction for enterprise analytics programs including:

Reporting
Dashboarding
Advanced analytics
Data science

This includes implementation of technologies and strategies to drive clinical and business adoption and decision-making.

Overseeing a team of 55, this key and visible executive will take a strong program to the next level.

The ideal candidate will be 70% a strategic leader, and 30% technical with advanced knowledge of analytics.

The Enterprise Analytics Director reports to the VP of Information Services.

Qualifications

Required:

7 years of progressive experience within information services or analytics management
Bachelor’s degree in computer science, business, or health-related discipline

Preferred:

Master’s degree in a relevant field including Business, Mathematics, Statistics, Computer Science, or equivalent experience
Epic experience

This position can be hybrid. Essentia expects the team member to be on-site at least once per quarter or as needed. Essentia will pay for any mandatory on-site commitments. (Additional trips would be funded by the employee.)

For more information about the organization, the Enterprise Analytics Director position, and the community, click the “Full Profile” link (top right sidebar).

The University of Miami Health System (UHealth) has retained Kirby Partners to conduct a nationwide executive search for candidates for their Associate Vice President, Information Technology.

UHealth is South Florida’s only university-based medical system and delivers leading-edge patient care by the region’s best doctors. UHealth is powered by the groundbreaking research of the University of Miami Leonard M. Miller School of Medicine, the number one National Institutes of Health (NIH) funded institution in Florida.

UHealth’s comprehensive network also includes more than 30 outpatient sites in Miami-Dade, Broward, Palm Beach, and Collier Counties, including The Lennar Foundation Medical Center.

Associate Vice President, Information Technology Position Overview

With an innovative new CIO in place, the University of Miami Health System (UHealth) is in the process of expanding its technical capabilities, the IT team size, and continually optimizing its use of the Epic electronic health record. With a highly collaborative culture, relationship building across functional areas is encouraged to move projects forward and ensure the highest quality of clinical care.

The Associate Vice President, Information Technology is a new position for UHealth and will provide a rare opportunity for the right candidate to establish an inaugural business application department at a $4B health system.

The Associate Vice President, Information Technology will build their own team and help set the IT strategy and vision for the future. This position will report directly to the CIO.

Qualifications

Education:

Bachelor’s degree required.

Required Experience:

Minimum 10 years of relevant experience.
Experience in Workday, time and attendance, budgeting and planning tools.

Desired Experience:

Experience in building a department and migration to new apps.

Knowledge, Skills, and Attitudes:

Subject matter expert in Workday.
Knowledge of business and management principles.
Ability to direct, manage, implement, and evaluate department operations.
Ability to establish department goals, and objectives that support the strategic plan.
Must be able and willing to provide hands on leadership and be prepared to lead from the front.

For more information about the organization, the Associate Vice President, Information Technology position, and the community, click the “Full Profile” link (top right sidebar).

Inova has retained Kirby Partners to conduct a nationwide executive search for candidates for their Director of Telecommunications Services.

Inova is Northern Virginia’s leading nonprofit healthcare provider and home to its only Level 1 Trauma Center and Level 4 Neonatal Intensive Care Unit.

Inova provides for more than two million patient visits each year through an integrated network of hospitals, primary and specialty care practices, emergency and urgent care centers, outpatient services, and destination institutes.

Inova’s hospitals:

Inova Alexandria Hospital
Inova L.J. Murphy Children’s Hospital
Inova Fairfax Hospital
Inova Fair Oaks Hospital
Inova Loudoun Hospital
Inova Mount Vernon Hospital

Inova makes its world-class healthcare, education and wellness programming accessible to area residents, regardless of their ability to pay.

Inova provides community benefit through:

Subsidized health services
Free or discounted charity care
Clinical programs for low-income residents
Investments in cutting edge research

Inova’s commitment to its Northern Virginia community is to provide access to healthcare services, and to provide preventative health and disease management programs that educate and help keep people healthy and out of the hospital.

Director of Telecommunications Position Overview

The Director of Telecommunications Services manages, plans, designs and implements all aspects of the enterprise telecommunication technology.

This key director is responsible for voice circuit planning and redundancy, telecommunication architecture, and infrastructure.

The director and their 20+ person team maintains existing telecommunications infrastructure and services while developing a roadmap for the future with a focus on creating high availability with a goal of achieving continuous availability of all critical infrastructure.

The Director of Telecommunications Services, reports to the CTO and works collaboratively with the Director of Technology Services for data center planning, network, and server architecture alignment.

Key Projects

This Director will be key in taking Inova from basic communications to cutting-edge technology.

Inova will be upgrading Avaya on an enterprise-wide level.
A complete rebuild is planned for the call center.

Qualifications

Education:

Bachelor’s degree, preferably in Computer Science, Engineering, or related discipline.

Experience:

Must have 10+ years of experience with Avaya and Cisco telecommunications equipment.

Desired:

Ability to manage large-scale IT projects.
Ability to design, implement and support large multi-location call centers.
Experience in development and execution of IT strategic plans.
Background working in a similar scope and scale regarding team size, budget, and complex environment.

For more information about the organization, the Director of Telecommunications Services position, and the community, click the “Full Profile” link (top right sidebar).